Frequently Asked Questions (FAQs)
Ordering & Payment
Q: How do I place an order?
A: Simply browse our store, add your favorite items to the cart, and proceed to checkout. You will need to provide your shipping address and payment details to complete your order.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay for a fast and secure checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. We do not store your full credit card details on our servers.
Shipping & Delivery
Q: Do you really offer free shipping?
A: Yes! We offer free standard shipping on all orders to both the USA and Canada. No minimum purchase is required.
Q: How long will it take to get my order?
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For US Orders: Please allow 1-3 business days for order processing, plus 3-7 business days for shipping. Total delivery time is typically 4-10 business days.
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For Canadian Orders: Please allow 1-3 business days for order processing, plus 7-14 business days for shipping. Total delivery time is typically 8-17 business days.
Q: How can I track my order?
A: Once your order ships, you will receive a shipping confirmation email with a tracking number and a link to track your package. You can also log in to your account on our site to view your order status.
Q: Do you ship to P.O. Boxes?
A: Yes, we can ship to P.O. Boxes within the United States using USPS. We cannot ship to P.O. Boxes in Canada.
Q: I'm in Canada. Will I be charged any extra fees?
A: While Scanovus pays for the shipping, orders shipped to Canada are subject to customs duties and import taxes levied by the Canadian Border Services Agency (CBSA). These fees are the responsibility of the recipient and are not controlled by Scanovus. The carrier (e.g., UPS, FedEx) may charge a brokerage fee to handle these taxes. For more information, please contact your local customs office.
Returns & Exchanges
Q: What is your return policy?
A: We want you to be happy with your purchase. If you are not satisfied, you may return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original condition and packaging. Please see our full [Returns Policy] page for details.
Q: How do I start a return or exchange?
A: Please contact our customer service team at support@scanovus.com before sending anything back. We will provide you with a Return Authorization (RA) number and instructions. Returns sent without an RA number may not be processed.
Q: Who pays for return shipping?
A: The customer is responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped).
Account & Technical Issues
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track your orders, save your shipping details for faster checkout, and view your order history.
Q: I forgot my password. How can I reset it?
A: On the login page, click the "Forgot your password?" link. Enter the email address associated with your account, and we will send you a link to reset your password.
Product Information
Q: Are the product colors accurate on the website?
A: We do our best to represent product colors accurately through photography. However, colors may appear slightly different on individual computer or phone screens due to monitor calibration differences.
Q: What if an item is out of stock?
A: Popular items may sell out quickly. If an item is out of stock, you can usually sign up to be notified by email when it is back in inventory.
Contact & Support
Q: What is the best way to contact you?
A: The fastest way to get help is via email at support@scanovus.com. For urgent issues, you can call us at +1 (952)8006927 during our business hours (Monday-Friday, 9 AM - 5 PM CT).
Q: What is your mailing address?
A: Our corporate mailing address is:
Scanovus Inc.
557 South Arlington Avenue
Independence, Missouri 64053
United States
(Please note: This is not a retail store. For returns, you must contact us first for an authorization and shipping address.)
Can't find the answer you're looking for?
Please don't hesitate to contact us directly! Our friendly customer service team is happy to help.
